Privacy Policy
Cipher Shield September 12, 2023
This Privacy Policy ("Policy") outlines the methods by which the Cipher Shield's creator (also "we", "our", or "the Company ") gathers, processes, shares, and safeguards user ("you") information.
It is important to note that this Policy pertains solely to Cipher Shield and not to other products or websites of the company.
We recommend users review this Policy regularly, as changes may be made from time to time. Provided users have opted-in for such alerts, we might inform them about modifications to the Policy through email, in-app alerts, or other notifications.
DATA WE DO NOT COLLECT
Firstly, we would like to clarify the data we refrain from collecting:
WE DO NOT COLLECT:
There's no data acquisition or storage about Cipher Shield's utilization, encompassing the apps, platforms, or websites accessed during our service's connection. Neither the user's initial IP addresses nor the server IP addresses are documented during our service use.
DNS queries remain unlogged when connected to Cipher Shield.
DATA WE COLLECT
As a provider of internet privacy and security, we prioritize the privacy of our consumers. We strive for openness in our business dealings and consider trust to be the foundation of our relationships with our users.
The data has been classified so that you can understand what information is collected, how it is collected, and why it is necessary.
ACCOUNT DATA
On account registration, the registration date (e.g., 2018-09-01) is automatically collected.
Whenever a user makes a purchase, their subscription status (e.g., 2018/09/01 - 2018/10/01) is automatically collected.
Please be aware that these data are collected solely for the purpose of user support.
AGGREGATED DATA
When a user opens the Cipher Shield app, the operating system information is collected.
App version (e.g., Version 6.1_132_432908b) is collected when the Cipher Shield app is launched.
When a user launches the Cipher Shield app, the number of daily active users (e.g., 2018/09/01-19,000,000) is gathered.
The App store and Google Play store provide user geodemographic information (e.g., US-100,000,000).
These data allow us to better comprehend our consumers and increase product planning customer satisfaction.
VPN CONNECTION DATA
During VPN connection, server location (e.g., US-California server 1) is automatically collected.
During VPN connection, a connection time stamp (e.g., Connected@15:30 2018-05-15) is automatically collected.
When a VPN connection fails due to an error, an error report (such as Error_Userdoesnotallowconfiguration) is promptly gathered.
A provider of analytic services gathers network type (e.g., 4G).
Within 96 hours, this information will be AUTOMATICALLY ERASED PERMANENTLY from our system. It is used solely for enhancing the VPN service and for troubleshooting.
OTHER INFORMATION
Analytics data (e.g., App crash report, in-app page engagement) is collected when using the Cipher Shield.
Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier)
This information is utilized to evaluate the performance of the Cipher Shield application and its features. It also enables us to provide the necessary support to maintain the functionality of our free VPN service. Importantly, these details are not shared with outside advertisers.
You can find additional information about the analytic service providers at the following link:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
We are devoted to safeguarding the privacy of our users and have instituted the measures below to shield their information:
Only specific teams, like the support and accounting departments, have limited access to data.
VPN connection information is entirely erased from our systems after 96 hours.
Appointed staff routinely assess and refresh our privacy procedures to align with legal and regulatory standards.
Should you have any inquiries or concerns about user privacy, reach out to us at support@cipher-shield.com. We aim to respond within 48 hours.
COOKIE POLICY
Our website employs cookies to enhance our offerings. In particular, we utilize the cookies described below:
Session Cookies: These cookies retain your preferences and login details on our website.
Google Analytics: This tool aids in monitoring the effectiveness of specific pages on our website and gauging the success of our advertising initiatives. For more details on the cookie policies of Google Analytics, visit https://policies.google.com/technologies/types
GDPR COMPLIANCE
For those governed by the GDPR (General Data Protection Regulation), you possess specific rights regarding your personal information. As a Cipher Shield user, these rights include:
The right to be informed regarding the data collected by Cipher Shield as outlined in this Policy.
The right to obtain a copy of the data collected on you. Please note that this request may take up to 30 calendar days to fulfill.
The right to request correction of inaccurate or insufficient information about you.
The right to request that your information be removed from our files. Notably, tax regulations may require the retention of specific payment information.
The right to request that the processing of your personal data be suspended.
You have the right to receive a copy of the data we collect from you in a standard format upon request. This process could take up to forty calendar days.
The right to object to our use of your personal data.
The right to be updated on profiling and decisions made through automation.
CHANGES AND UPDATES TO THIS CIPHER SHIELD PRIVACY POLICY
It's crucial to regularly check this page to stay updated on any alterations to our Policy, as updates might be made from time to time. Should we implement any changes, we'll display them on our Service and indicate the date of the latest revision. Your continued use of our Service post any changes suggests that you've read, understood, and accepted the revised Policy. If any amendments significantly affect your rights or responsibilities, we'll endeavor to inform you by prominently highlighting the update on our Service, reaching out using the contact details you've given, or through other suitable methods.
CONTACT US
If you have any queries or concerns about this Privacy Statement, please contact us at support@cipher-shield.com.